At jq101, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a jq101 player under Philippine law.
Last updated: January 1, 2026Your data, your rights. jq101 is committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. This policy is written in plain English so every Filipino player can understand exactly how their information is handled.
This Privacy Policy ("Policy") describes how jq101 ("jq101," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "Player," or "User") who access or use the jq101 online gaming platform, including the website at jq101.net and any associated mobile applications or services (collectively, the "Platform").
By registering an account, accessing the Platform, or otherwise providing your personal information to jq101, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
This Policy should be read alongside jq101's Terms & Conditions, which govern your use of the Platform more broadly. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jq101 is the Personal Information Controller in respect of the personal data collected through the Platform. jq101 determines the purposes and means of processing your personal information and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
Where jq101 engages third-party service providers to process personal data on its behalf, those providers act as Personal Information Processors and are contractually bound to process data only on jq101's documented instructions and in accordance with applicable data privacy law.
For all data privacy enquiries, requests, or complaints, you may contact jq101's designated Data Protection Officer (DPO) at: [email protected]
jq101 collects the following categories of personal data:
3.1 Identity & Contact Data
3.2 Identity Verification (KYC) Data
3.3 Financial Data
3.4 Gaming & Behavioural Data
3.5 Technical & Device Data
3.6 Communications Data
Sensitive Personal Information: Certain KYC documents may contain sensitive personal information as defined under the Data Privacy Act (e.g., government ID numbers). jq101 processes such data only to the extent strictly necessary for identity verification and regulatory compliance, and applies heightened security controls to its storage and handling.
jq101 collects personal data through the following means:
jq101 processes your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity & Contact, KYC |
| Age verification (21+ requirement) | Identity & Contact, KYC |
| Processing deposits and withdrawals | Financial, Identity & Contact |
| Providing gaming services and game history | Gaming & Behavioural, Technical |
| Fraud prevention and security monitoring | All categories |
| Anti-money laundering (AML) compliance | Identity & Contact, Financial, KYC |
| Responsible gaming monitoring and tools | Gaming & Behavioural, Identity & Contact |
| Customer support and dispute resolution | Communications, Identity & Contact |
| Marketing and promotional communications (with consent) | Identity & Contact, Gaming & Behavioural |
| Platform improvement and analytics | Technical, Gaming & Behavioural |
| Regulatory reporting to PAGCOR and other authorities | Identity & Contact, Financial, KYC |
jq101 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
jq101 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and KYC records | 5 years after account closure (AML requirement) |
| Transaction and financial records | 5 years after the transaction date |
| Gaming history and session logs | 3 years after the session date |
| Support communications | 2 years after resolution of the enquiry |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Technical / server logs | 90 days (rolling) |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jq101's data disposal procedures.
jq101 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jq101 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jq101:
Request a copy of the personal data jq101 holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your data where no longer necessary or lawfully required.
Object to processing based on legitimate interests or for direct marketing.
Request suspension of processing pending resolution of a dispute.
Receive your data in a structured, machine-readable format.
Lodge a complaint with the National Privacy Commission (NPC).
Withdraw consent for marketing or non-essential processing at any time.
To exercise any of these rights, please contact jq101's Data Protection Officer at [email protected]. jq101 will respond to all verified requests within 30 calendar days. We may request proof of identity before processing your request.
Please note that certain rights are subject to limitations where processing is required for legal compliance, fraud prevention, or the establishment, exercise, or defence of legal claims.
The jq101 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations. jq101 does not knowingly collect personal data from persons under the age of 21.
If jq101 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all data will be deleted in accordance with applicable law, and any balance will be handled in accordance with jq101's Terms & Conditions and regulatory requirements.
If you believe that a minor has registered on jq101, please contact us immediately at [email protected].
Some of jq101's third-party service providers (such as cloud infrastructure or identity verification providers) may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection, jq101 ensures that appropriate safeguards are in place, such as contractual clauses approved by the National Privacy Commission or equivalent mechanisms.
jq101 will not transfer your personal data internationally unless such transfer is necessary for the performance of your contract, required by law, or subject to adequate safeguards as described above.
jq101 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. The revised Policy will be posted on this page with an updated "Last updated" date. Where changes are material, jq101 will provide notice via email or an in-platform notification prior to the changes taking effect.
Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
For any questions, concerns, or requests relating to this Privacy Policy or jq101's handling of your personal data, please contact our Data Protection Officer:
Email: [email protected]
If you are not satisfied with jq101's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Please include your registered username, a description of your concern, and any relevant supporting information when contacting us. We aim to acknowledge all privacy requests within 5 business days and resolve them within 30 calendar days.
Six pillars of data protection that every jq101 player benefits from.
All data transmitted between your device and jq101 is encrypted using TLS 1.2+. Your login credentials, financial details, and personal information are never sent in plain text.
jq101 fully complies with the Philippine Data Privacy Act of 2012. A designated Data Protection Officer oversees all personal data processing activities on the Platform.
jq101 never sells your personal data to advertisers or data brokers. Your information is used solely to operate the Platform and comply with legal obligations.
Strict role-based access controls ensure that only authorised jq101 staff can access your personal data, and only to the extent required for their specific role.
You can access, correct, or request deletion of your data at any time. Marketing preferences and non-essential cookies can be updated or withdrawn whenever you choose.
In the unlikely event of a data breach, jq101 will notify the NPC within 72 hours and inform affected players promptly — because transparency is non-negotiable.
Now that you know how jq101 protects your privacy, join hundreds of thousands of Filipino players who trust jq101 for their online gaming experience. Live casino, slots, bingo, and more — all in a secure, PAGCOR-regulated environment.
For players 21 years and older. Please gamble responsibly.